Terms and Conditions

Privacy Policy

This refers to information such as your name, contact details, private information, travel preferences and special needs that you supply us, including any information about other persons on your booking relating to the same (your information) as well. Your information is collected when you contact us or make a reservation with us. You are responsible for ensuring that other members of your party are aware of the content of our Privacy Policy and consent to your acting on their behalf in all your dealings with us. For the purpose of providing you with our services, including your flight, holiday or insurance, etc., we may disclose your information to our service providers. VisitOurChina is the sole owner of the information collected on this site, and we will not sell, share, or rent this information to any outside parties, except as outlined in this policy.

Itinerary Making

You may only use this website for your own personal use or for purposes legitimately connected with purchasing our products and services. You are not allowed to access, use or copy any material or information on this website for any commercial purpose or for any purposes which are unlawful. If you wish to include a link to our website, unless you have our written permission, you may only do so to our homepage.

• Step 1: Choose your tour product(s) on our website or submit your inquiry by E-mail to us.
• Step 2: After receiving your inquiry, we will reply you by email within 1 working day.
• Step 3: Make free changes on your itinerary, and then pay VisitOurChina non-refundable deposit which is equal to 30%-50% of the tour fee to initiate a reservation process (When some events happen or at some festivals, the full payment is required as the deposit).
• Step4: You will receive a confirmation email from us, suggesting the proposed flights, hotels and tours should be available at the time of confirmation. VisitOurChina reserves the right to make changes and provide you with the similar alternative options when any conditions change after the confirmation.
• Step 5: Full payment-15 days prior to your departure date.

* 30%-50% of the total tour fee is required at the time of booking. After the trip has begun, there will be no refund for unused services due to your early departure, late arrival, or missed days on tours.

Payment methods

We provide 4 payment methods as below:

Tour Amendments

Before your booking has been processed, you can still make changes of your itinerary free of charge (except any alteration charges are required). We will try our best to make sure all the tour arrangements will be the same as planned. However, to ensure safe and secure tours, we reserve the right to make amendments including altering, postponing and canceling tours due to weather, transportation, riot and many other uncontrollable reasons under very rare and special circumstances. If such situation arises, the increase or decrease of the tour cost will be recalculated and charged accordingly. If the arranged tour has to be changed due to the client's own wishes, he or she is supposed to pay for the additional corresponding cost

Cancellation

Your deposit will initiate a reservation process. We will confirm with you via email within one to two business days. If your reservation can not be confirmed for any reason, we will fully refund your purchase without any additional charge.

We would deeply regret your decision to cancel your tour to China. Due to the cancellation we will refund the payment made to VisitOurChina (except any cancellation fee that is applicable). The cancellation fee will be charged as follows:

• 3 Days Prior to Departure Date; No show guests: 100% of the tour Cost
• 7-4 Days Prior to Departure Date: 50% of the tour Cost
• 19-8 Days Prior to Departure Date: 30% of the tour Cost
• 20 or More Days Prior to Departure Date: 10% of the tour Cost but can be applied for your next reservation within 12 months

* The payment for the Yangtze River Cruise will not be refunded if the cancellation is received less than 35 days prior to the cruise date. When some events happen or at festivals, the cancellation fee will be less than or equal to your full payment. After the trip has begun, there will be no refund for unused services due to your early departure, late arrival, or missed days on tours.

Travel Documentation

All clients must be in possession of a valid passport and visa or permits at the commencement of travel. All such documentations are the sole responsibility of the client. VisitOurChina may assist you in applying for the necessary travel documentation upon request. We accept no responsibility or liability whatsoever for the failure of clients to obtain appropriate documentation

Health Requirements

All clients should realize the international travel risk and familiarize themselves with health requirements applicable to the areas they intend to visit. The client is solely responsible for checking the safety and security conditions, vaccination, and other health requirements of governments in countries visited or transited. Due to the extreme high altitude, the individual traveler to Tibet is required to provide a doctor's certificate stating that the he/she is fit to travel and his/her blood pressure and heart condition are normal.

Communications

You can contact us via web form from www.visitourchina.com, email, fax, or phone call. If for any reason, you fail to receive any reply from us in regard of your tour status within 24-48 hours from the time you submitted the request for booking, modifying, or canceling a tour, you are responsible to contact our customer service center at service@visitourchina.com or phone at 0086-773-5831391 immediately.

Luggage Allowance

In accordance with regulations of the General Administration of Civil Aviation of China, the free baggage allowance within China is 20kg for the economy class, 30kg for business class, and 40kg for first class, plus limited carry-on luggage. Excess baggage charges are the sole responsibility of the client. Regulations within China specify that all suitcases must have a locking device attached. Failure to follow this regulation may result in refusal by airport staff to load suitcases onto the aircraft.

Insurance

On top of the travel insurance from your home country with specific overseas coverage, you will be automatically covered by the China Life Tourist Accident/Casualty Insurance. However, this insurance is not applicable to the sole hotel or flight booking.

Complaints and Claims

Shall you feel unsatisfied with any service we has provided, you agree to notify your local tour guide or your travel agent right away to avoid the potential similar problems from happening again during your trip.

In the event of a complaint or claim for compensation, you agree to inform us by email, regular mail, or facsimile in writing within 15 days from the end of your tour. Relevant receipts and substantiating evidence must be attached to the letter of claim.

Responsibility

VisitOurChina shall not be liable for any loss, injury, or damage to person, property in connection with climatic conditions, sea fire, breakdown of machinery or equipment, acts of government or other authorities, wars whether or not declared, civil disturbances, strikes, riots, thefts, epidemics, quarantines, medical or customs regulations, terrorist activities, or any other actions, omissions or conditions beyond VisitOurChina's control. Neither VisitOurChina nor any of its affiliates or subsidiaries shall be or become liable or responsible for any additional expenses of liability sustained or incurred by the tour member as a result of any of the aforementioned causes.